Depending on workstation availability, if you logged in with your Library card number, and still have time available, you will be able to log back in with your Library barcode and PIN.
If you have to temporarily leave your booked computer you may place your computer on hold for up to 10 minutes. Only you may log back into the computer during those 10 minutes. To place your computer on hold, return to the Application Selection box and click the “On Hold” button. The PC will shut down, so remember to first save your work The “On Hold” feature is offered only if you have at least 10 minutes of your session remaining.
You may lose your scheduled booking sessions for the day if the PC is broken or if the Library’s network is down. If the Library’s network is down you will still be able to use most of the applications on the PC you have booked. If you have time remaining, you may be able to book a later session once the Internet becomes available again.
No. The system does not monitor nor record the Internet sites visited. The system only provides a mechanism to monitor the amount of time used each day by library patrons.
If you will be using a mobile device (phone or tablet), please install the Zoom Meetings app. This is a free app for you and does not require you to create an account.
If you will be using a computer, you can either install the Zoom program or view the program in your web browser.
The downloads are available on the Zoom website.
Zoom has event types: meetings, where all participants who use their camera are seen by everyone on the call, and webinars, where only the panelists and organizers are able to use their cameras. The library uses both of these event types
Zoom meetings are an open forum – please be aware that all participants (not just the OPL presenter) can see you, and into your home, if you choose to have your camera turned on. Simply turn off your camera if you do not want to be visible to others.
The program organizer will tell you at the start of the program if people in the program are able to see each other.
If the program is about to start and you still haven’t received the link, please follow these steps in order:
- Verify the program date and time; links are sent at least 1 hour before the start time.
- Check that you are registered for the program.
- Look in your junk mail folder for an email with the link.
- Make sure you are looking at the email account that was used for the program registration.
- Contact us at programs@biblioottawalibrary.ca, including in the email your library barcode number, your name (or your child’s name, if their card was used to register for the program), and the name of the program.
Once an item is considered lost, a replacement fee equal to the cost of the item will be charged. If the lost item is returned and the replacement fee has not been paid, then the replacement fee will be cancelled. Once you have paid for a lost or damaged item, OPL does not refund the replacement fee if you find the item later. You own the items upon payment.
No, customers must pay the replacement fee for lost or damaged items. The replacement fee is based on the actual price the Library paid for the item. Once you have paid for a lost or damaged item, OPL does not refund the replacement fee if you find the item later. You own the items upon payment.
An account is suspended if it reaches $25 in fees. Customers with suspended accounts cannot borrow physical items from the Library until the fees are paid or the lost items are returned.
- An account is suspended after it reaches $25 in fees. Customers with suspended accounts cannot borrrow physical items from the Library until the fees are paid or the lost items are returned.
- If you have outstanding fees totalling more than $50 for more than 90 days, your account will be referred to a recovery agency and a $15 referral fee will be added to your account.
- OPL uses a recovery agency to assist in the timely retrieval of fees and materials to ensure fair access to all customers. Replacement fees are automatically removed from collection accounts if the items are returned to the library.
- If your account has been referred to a recovery agency, your library privileges will be suspended until the account is fully paid. Please be aware that if the necessary payment or payment arrangement is not made 120 days after being sent to the recovery agency, the personal credit rating of adult cardholders will be affected.
- Please visit any Ottawa Public Library branch or call 613-580-2940 for additional information.
Yes, once an account has been referred to a recovery agency, the $15 referral fee must still be paid to recover costs to OPL, even if the lost items are returned.
Items that previously had no renewal limits will now have a limit of five renewals. Other renewal limits remain unchanged. Please note that an item can only be renewed if there are no holds on the item. For customers’ convenience, eligible library items will be renewed automatically, when there are no holds on the items. You can also renew your items manually online prior to the due date. The automatic renewal feature cannot be turned off.
For customers’ convenience, eligible library items will be renewed automatically, when there are no holds on the items. You can also renew your items manually online prior to the due date. The automatic renewal feature cannot be turned off.
Yes, the fee structure is reviewed each year as part of the budget process.
It is not possible to request the following from the ILL service:
- Any item in the Ottawa Public Library catalogue including Reference.
- CDs, MP3s, DVDs, and Video Games.
- eBooks and eAudiobooks
Please note:
- Some libraries may restrict the book to “In Library Use Only”, which means the material cannot be taken out of the library. ILL will identify these with an “In Library Use Only” sticker.
- Microfilm and microfiche are always “In Library Use Only”.
- There are no renewals on Interlibrary loan material.