FAQs and Help Guides

Items that previously had no renewal limits will now have a limit of five renewals. Other renewal limits remain unchanged. Please note that an item can only be renewed if there are no holds on the item. For customers’ convenience, eligible library items will be renewed automatically, when there are no holds on the items. You can also renew your items manually online prior to the due date. The automatic renewal feature cannot be turned off.

For customers’ convenience, eligible library items will be renewed automatically, when there are no holds on the items. You can also renew your items manually online prior to the due date. The automatic renewal feature cannot be turned off.

Yes, the fee structure is reviewed each year as part of the budget process.

It is not possible to request the following from the ILL service:

  • Any item in the Ottawa Public Library catalogue including Reference.
  • CDs, MP3s, DVDs, and Video Games.
  • eBooks and eAudiobooks

Please note:

  • Some libraries may restrict the book to “In Library Use Only”, which means the material cannot be taken out of the library. ILL will identify these with an “In Library Use Only” sticker.
  • Microfilm and microfiche are always “In Library Use Only”.
  • There are no renewals on Interlibrary loan material.