FAQs and Help Guides

Here are the Instructions:

  1. Clear your browsing data.
  2. Go to Naxos Music Library from our online resources homepage.
  3. Click on "Log In" and enter your library card number and PIN.
  4. After successfully logging in to the Naxos Music Library homepage,
  5. Click on "Playlists" in the left column.

     6. In the top-right corner, locate "Student/Member Account Login/Sign Up." Click on "Login."

     7. You will be redirected to the next page to reset your password or reactivate your account by logging in with the same credentials you previously used to access NML.

     

Enjoy a 20% discount on City of Ottawa sports and fitness membership by showing your library card. The discount applies to the one-year “All-inclusive” or “One-option (Class A)” membership options. Learn more by visiting the City of Ottawa’s sports and fitness webpage.

If you would like to close your account with Ottawa Public Library, please visit a branch or contact us via InfoServices.

How to activate your access to The Athletic

  1. Click on The Athletic

       2.  Continue to click "Redeem Gift".

Sign-in page of The Athletic with Redeem Gift button highlighted

      3. Create a new account or log in to your current account if you’ve already registered.

Authentication page of The Athletic showing options for creating account or connecting via Google, Facebook or Apple

          4.4. Click Go to Home.

       If your information was entered correctly, you’ll be able to start personalizing you’re the Athletic experience.

Landing page for The Athletic seen after redeeming the gift subscription with Go to Home button highlighted.

Database
Athletic

Getting Started with cloudLibrary app to get eAudiobooks on your Android device

  1. Install cloudLibrary from Google Play

  2. Open the cloudLibrary app. You will first get a welcome screen. Tap anywhere to continue. Next, it will first ask you to select a Country. Make sure that Canada (CA) is selected. Tap on ‘Ontario’ and then tap on ‘Collection de livres audio de la Bibliothèque publique d’Ottawa / Ottawa Public Library Audiobook Collection’ from the list of libraries.
  3. Enter your library card / PIN and tap on ‘Login’. By continuing you are agreeing to cloudLibrary’s terms of use.
  4. Start browsing the collection. You can check out any available title or place a request.
  • Checked out titles are available under ‘My Books’ and ‘Reading’ and requested titles can be found under ‘My Books’ and ‘Holds’.
  • If you already have the cloudLibrary app installed on your device, open the app and tap on the icon of a person in the top right corner. Tap on ‘Add Account’. Select the language of your choice and then tap on the screen. Select Canada, and then Ontario and then ‘Collection de livres audio de la Bibliothèque publique d’Ottawa / Ottawa Public Library Audiobook Collection’ from the list.
  • To toggle between the eAudiobook and express eBook collections tap on the person icon and tap the appropriate collection nam

Getting Started with cloudLibrary for Windows With a Windows computer

  1.  Visit the cloudLibrary page at: https://ebook.yourcloudlibrary.com/library/oplaudio/Featured
  2. Click on Login and enter your library card and PIN
  3.  Start browsing the collection. You can check out any available title or place a request. Checked out titles are available under ‘My Books’ and ‘Reading’ and requested titles can be found under ‘My books’ and ‘Holds’.
  4. Click on ‘Listen’. The eAudiobook will start playing in your web browser. Please note that offline listening is not available through the web app.

Getting started with cloudLibrary using iPhone/iPad

  1.  Download cloudLibrary from the app store.
  2. Open the cloudLibrary app. You will first get a welcome screen. Tap anywhere to continue. Next, it will ask you to select a Country. Make sure that Canada (CA) is selected. Tap on Ontario and then tap on ‘Collection de livres audio de la Bibliothèque publique d’Ottawa / Ottawa Public Library Audiobook Collection’from the list of libraries.
  3. Enter your library card / PIN and tap on Login. By continuing you are agreeing to cloudLibrary’s terms of use.
  4.  Browse the collection. You can check out any available title or place a request. Checked out titles are available under ‘My Books’ and ‘Reading’ and requested titles can be found under ‘My books’ and ‘Holds’.
  5. If you already have the cloudLibrary app installed on your device, open the app and tap on the icon of a person in the top right corner. Tap on ‘Add Account’. Select the language of your choice and then tap on the screen. Select Canada, and then Ontario and then ‘Collection de livres audio de la Bibliothèque publique d’Ottawa / Ottawa Public Library Audiobook Collection’ from the list. To toggle between the French eAudiobook and express English eBook collections tap on the person icon and tap the appropriate collection name.

Getting Started with cloudLibrary for Mac With a Mac computer

  1. Visit our page at: https://ebook.yourcloudlibrary.com/library/oplaudio/Featured
  2. Click on Login and enter your library card and PIN. By continuing you are agreeing to cloudLibrary’s terms of use.
  3.  Browse the collection. You can check out any available title or place a request. Checked out titles are available under ‘My Books’ and ‘Reading’ and requested titles can be found under ‘My books’ and ‘Holds’.
  4. Click on ‘Listen’. The eAudiobook will start playing in your web browser. Please note that offline listening is not available through the web app.

You can create your own New Titles searches for your favourite items and save them to your account. You can then save your search and run it again later. That saves you time, especially if the search you’re doing is complex or if you search for new items often.

► To save a search

  1. Log in to your account. You must be logged in to save a search.
  2. Run your search. See Using Advanced Search and Writing Your Own Queries for information on creating complex searches.
  3. If required, narrow your results by applying facets on the left side of the page. See Filtering Search Results for details.
  4. When you have refined your search, run the search and click the Save Search link above the search results.
  5. Give the saved search a name that will allow you to easily identify it later. If you already have a search by that name, you’ll have the option to choose a new name or overwrite your existing saved search.
  6. Click Save it.  Saved searches can be found by clicking on “My Library Dashboard”.

To modify a search

  1. Open a saved search by clicking on your Username at the top left corner - ‘My Library Dashboard – View My Saved Searches or clicking on a pre-existing search on the New Titles page.
  2. In the right-hand corner, click “Modify my search”.
  3. In the advanced search, you can add fields to refine the search or remove fields to broaden the search.
    1. To separate On Order and Just Arrived material, in the edit box add brackets around the existing search terms and add AND oo:(true) for On Order material or AND oo:(false) for Just Arrived material.
    2. Ex. To view on order adult mysteries, modify the existing search so that it becomes (collection:"Adult eng mystery" OR collection:"Adult eng pb mystery") AND oo:(true).
  4. When you have refined your search, run the search and click the Save Search link above the search results.
  5. Give the saved search a name that will allow you to easily identify it later. If you already have a search by that name, you’ll have the option to choose a new name or overwrite your existing saved search.
  6. Click Save it.  Saved searches can be found by clicking on “My Library Dashboard”.

You can manage your saved searches after you’ve saved them. See Using and Managing Saved Searches for details.

Prohibited materials include:

  • vinyl,
  • painted or varnished wood,
  • glazed tiles.

List of acceptable materials for the laser cutter

Wood

Engrave / Cut

Acrylic

Engrave / Cut

Fabric

Engrave / Cut

Glass

Engrave Only

Coated/Painted Metals

Engrave Only

Ceramic

Engrave Only

Delrin

Engrave / Cut

Cloth

Engrave / Cut

Leather

Engrave / Cut

Marble

Engrave Only

Matte Board

Engrave / Cut

Melamine

Engrave / Cut

Paper

Engrave / Cut

Mylar

Engrave / Cut

Pressboard

Engrave / Cut

Wood Veneer

Engrave / Cut

Fibreglass

Engrave / Cut

Tile

Engrave Only

Plastic

Engrave / Cut

Cork

Engrave / Cut

Corian

Engrave / Cut

Anodized Aluminum

Engrave Only*

Stainless Steel

Engrave Only*

Brass

Engrave Only*

Titanium

Engrave Only*

Bare Metals

Engrave Only*

*CO2 lasers will mark bare metals when coated with a metal marking solution.

Ottawa Public Library eBooks are returned automatically once the loan period is finished so there will never be any late fees. However, if you wish to return your eBook early, doing so will depend on which software/device you've used to download the eBook.

The most popular are as follows:

Adobe Digital Editions

OverDrive app for Apple iOS

OverDrive app for Android

*Note: Open PDF format eBooks cannot be returned early.

From the library catalogue:

  • Search for an eBook by title, author, subject, or keyword.
  • Use the Format filter on the left-hand side to limit your search results to eBooks.
  • Individually check each item on the list by clicking the 'Check Availability' section.
  • If available, click the item's 'Available for Checkout' link.

From the Digital Media Catalogue on OverDrive:

  • Search for an eBook by title, author, subject or keyword.
  • Use the filters on the left-hand side to limit the results to both eBooks as well as what's available.
Zoom is cloud-based video conferencing service that OPL uses to offer live online programs. Zoom allows video, voice, and screen sharing, as well as chat messages. It can be accessed on computers, laptops, mobile devices and by telephone.

Quick Tips: How to use Grant Connect to find funding prospects

Grant Connect is a fundraising research tool designed to help you find new funding prospects

and win more grants for your organization. You will have the most success using Grant Connect

if you are staff, a board member, or a volunteer seeking funding for a Canadian registered

charity. Try out the tips below to target the right funders for your cause.

Step 1: Run a search for funders based on your cause

● Select a cause from our dropdown menu or type in a keyword related to your charity’s

work. Be general and broad with your initial searches.

● Add filters to target the right funders for your cause. You can add a search filter for your

region, the population you serve, or the type of support your charity needs.

● Sort your results by the funder’s next deadline, the funder’s median gift size, or by how

closely they match to your search.

Step 2: Identify prospective funders

Consider the following questions to help you determine if a funder is the right funding prospect

for your charity:

● Do they have a funding program? Do the program guidelines align with your need?

● Are they open to a request for funding? And if so, when?

● Do their past gifts align with your charity’s fundraising goals?

● Where are they located? Where do they give the majority of their grants?

Step 3: Create a strong application using reliable data

● Determine if you are connected to key decision-makers that can help you in the “About”

section of a funder profile.

● Check out the funder’s evaluation criteria. Make sure you include their stated

preferences in your application.

● Carefully analyze the funder’s giving history. Based on this, determine how much you

should ask for.

Step 4: Consult additional resources

● Check out  Grant Connect Delta Training Webinar for tips on using Grant Connect to

find funders.

● Watch short, guided training videos for more tips and tricks:

○ Part 1 - Grant Connect Delta coaching: Navigating funder profiles

○ Part 2 - Grant Connect Delta coaching: Finding funders

● Visit Grant Connect Help Centre for additional support, questions and coaching.

Happy fundraising!

As of January 1, 2021, OPL will no longer be charging late fees for items that are overdue or processing fees for lost items.

The below instructions are only for reading newspapers and magazines offline using the PressReader app. In addition, if you are visiting one of our library branches, you do not need to create a PressReader Account to download to the app. This is only if you wish to download for offline use from outside the library. If accessing PressReader through a web browser, simply click on the link on our website, choose a magazine or newspaper and start reading.

Account Set Up for Offline Reading

Setting up a PressReader Account is completely optional and allows you to save your personalized experience including bookmarking articles, setting up email alerts and downloading newspapers / magazines for offline use through the app.

  • Log into PressReader from our website using your library card
  • Close the PressReader HotSpot pop up
  • Click on "Sign In" in the upper right hand corner
  • Click on "New User?  Sign up now"
  • Enter your email address, password and name
  • Please read the terms of use and privacy policy before continuing then click Done.

Downloading for Offline Use

Please note that once the PressReader app is authorized, it gives you full access for a limited amount of time.  Once this expires, you must do the following:

  • Open your web browser, return to our website and click on the PressReader link.  
  • Once on PressReader, check that you are still logged in with your PressReader account.
  •  Open the app.  You should now have another window of unlimited access.

For further information, the Help Center has several videos on how to use PressReader:  https://care.pressreader.com/hc/en-us

Support

https://care.pressreader.com/hc/en-us/requests/new

Database
PressReader

Ottawa Public Library customers can now borrow eBooks and eAudio from five Ontario public libraries through OverDrive’s reciprocal lending agreement. OPL has partnered with Hamilton Public Library, London Public Library, Burlington Public Library, Mississauga Library and Kingston Frontenac Public Library to provide access to each other’s OverDrive digital collections.

How does it work?

With your OPL library card, you now have access to OverDrive’s eBooks and eAudio from the participating libraries. While you should always start your search in the OPL OverDrive collection, if the title you are looking for is not there, you may borrow, and place holds on, titles at other participating libraries. 

How do I add participating libraries to Libby?

 For both IOS and Android users:

Open Libby and tap on the Libby icon at the bottom of the screen. Under ‘Your Libraries’ select ‘Add a Library’. Search by the name of any of the three participating libraries. Once the library has been selected, tap on ‘I’m visiting from another library’. Ottawa Public Library should appear among the list of libraries. Select it and enter your library card number and PIN.

How do I access them on the OPL Overdrive website?

 You will see a link to the Partner libraries in the top right corner. Click on it and select the library collection you’d like to browse. When signing in, select Ottawa Public Library.

Where are the titles I’ve checked out?

If you are using the OverDrive or Libby app you will see a consolidated listing of all your borrowed and downloaded books from OPL and all partner libraries.

If you are using the OverDrive website, when you borrow from a partner library, the item(s) will not be listed in your OPL OverDrive account. You will need to look on the loans shelf in your visitor account through HPL, BPL, ML, LPL or KFPL.

How do holds work? 

You can place holds on titles from participating libraries, however each library system will give first priority to their own customers if there is a holds list for a book in their digital collection.

What am I able to borrow?

You can borrow any eBook or eAudio title with the exception of Express loan selections.

Database
Overdrive eBooks and Audiobooks