What happens if I don't pay my fees?

  • An account is suspended after it reaches $25 in fees. Customers with suspended accounts cannot borrrow physical items from the Library until the fees are paid or the lost items are returned.
  • If you have outstanding fees totalling more than $50 for more than 90 days, your account will be referred to a recovery agency and a $15 referral fee will be added to your account.
  • OPL uses a recovery agency to assist in the timely retrieval of fees and materials to ensure fair access to all customers. Replacement fees are automatically removed from collection accounts if the items are returned to the library.
  • If your account has been referred to a recovery agency, your library privileges will be suspended until the account is fully paid. Please be aware that if the necessary payment or payment arrangement is not made 120 days after being sent to the recovery agency, the personal credit rating of adult cardholders will be affected.
  • Please visit any Ottawa Public Library branch or call 613-580-2940 for additional information.