Help! My program is about to start and I haven’t received the program link!

If the program is about to start and you still haven’t received the link, please follow these steps in order:

1. Verify the program date and time; links are sent at least 1 hour before the start time.
2. Check that you are registered for the program.
3. Look in your junk mail folder for an email with the link.
4. Make sure you are looking at the email account that was used for the program registration.
5. Contact us at programs@biblioottawalibrary.ca, including in the email your library barcode number, your name (or your child’s name, if their card was used to register for the program), and the name of the program.