If the program is about to start and you still haven’t received the link, please follow these steps in order:
- Verify the program date and time; links are sent at least 1 hour before the start time.
- Check that you are registered for the program.
- Look in your junk mail folder for the link
- Make sure you are looking at the email account that was used for the program registration
- Contact us at programs@biblioottawalibrary.ca, including in the email your library barcode number, your name (or your child’s name, if their card was used to register for the program), and the name of the program.